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목차
1.0 The impact of globalization on the hotel industry
1.1 Internet marketing and sales
1.2 Information and communication technologies
2.0 explanations of the key influences driving the global market perspective adopted by many hotels
2.1 Technological changes
2.2 Economical changes
3.0 Barriers of Globalisation
4.0 Reference list
본문내용일부
These days, the lots of service industries such as tourism and hospitality consider globalization that is the biggest issue and are impacted from globalization within the various parts in the service industry. Globalization has the five characteristics such as internationalization, liberalization, universalization, westernization and deterritorialization (Scholte, 2002). Globalization leads the tourism and hospitality industry to expand in the world. For example, lots of tourism and hospitality products and services with both tangible and intangible characteristics are offered from the tourism and hospitality industry and customers can access them globally. Thus globalization is the biggest issue in the tourism and hospitality. Furthermore Mace (1995) agrees that the hotel industry is considered to be one of most globalized service sector. In fact, globalization impacts on many parts of the hotel industry such as marketing, sales, and information and communication technologies. Even though there are some key influences that lead the global market in the hotel industry. There are some potential barriers to develop and expand the hotel industry worldwide. This essay discusses the impact of globalization on the international hotel industry and explains key influences that have led to the adaptation of globalization with in the global market perspective. In addition, this paper presents some obstacles that interrupt the global hotel industry and suggest how to address these potential barriers.
참고문헌
Baker, M & Cameron, E. (2007). Critical success factors in destination marketing. Tourism and Hospitality Research, 8(2), 79-97.
Bear, S. (2000). Internet Travel: Point Trip. An Introduction to the Online Travel Industry, London: Mintel international.
De Neufville, R. (2002). A statistical analysis of travel affects. Tourism Planning and Technology, 31 (1), 35-68.
Geneva (2001). Human resources development, employment and globalization in the hotel, catering and tourism sector. International Labour Organization, 1-115.
Goldsborough, R. (2006). Travelling with technology, and its Glitches. Tech Direction, 66 (5), 15.
Hilton. (2009).viewed September 24, 2009, from http://www1.hilton.com/en_US/ hi/index.do.
Karanasios, S., & Burgess, S. (2008).Tourism and internet adoption: a developing
world perspective. The International Journal of Tourism Research, 10 (2), 169.
Knowles, T., & Diamantis, D., & El-Mourhabi, J. B. (2004). The globalization of tourism and hospitality. (2nd ed), UK: Thomson Learning.
Kusluvan, S., & Karamustafa, K. (2001). Multinational hotel development in developing countries:an exploratory analysis of critical policy issues. International journal of tourism research, 3, 179-197.
Lumsdon, L., & Page, S. J. (2004). Tourism and transport: issues and agenda for the new millennium. U.K. Forest: Elsevier press.
Mace, E.E. (1995). International trends in the hotel industry: survival in the global economy. Hotel and Motel Management, 10(2), 210.
Pine, R., Zhang, H., & Qi, P. (2000). The challenges and opportunities of franchising in China's hotel industry. International Journal of Contemporary Hospitality Management, 12(5), 300-307.
Sturgeon, T. J. (2000). How do we define value chains and production networks?. Massachusetts Institute of Technology, 1-22.
Scholte, J.A. (2002). “What Is Globalization? The Definitional Issue – Again”. Centre for the Study of Globalisation and Regionalisation, 109(2), 1-34.
Velo, V & Mittaz, C. (2006). Breaking into emerging international hotel markets. Journal of Contemporary Hospitality Management. 28(16), 296-508.
Whitla, P., Walters, P. & Davies, H. (2006). Global strategies in the international hotel industry, Hospitality Management, 26(2007), 777-792.
Zhou, Z. (2004). E-Commerce and Information Technology in Hospitality and Tourism. Canada: Thomson Delmar learning.
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